Frequently Asked Questions
Everything you need to know about the world's most versatile climbing systems.
Our ladders are engineered with high-grade aluminum and patented hinge technology, allowing them to function as A-frame, extension, staircase, and 90-degree ladders all in one unit.
Our ladders are engineered with high-grade aluminum and patented hinge technology, allowing them to function as A-frame, extension, staircase, and 90-degree ladders all in one unit.
How long does shipping take for large ladder units?
Most orders are processed within 1-2 business days. Due to the size of our products, standard ground shipping typically takes 5-7 business days depending on your location.
Do Little Giant ladders come with a warranty?
Yes, most of our professional-grade ladders come with a Limited Lifetime Warranty that covers manufacturer defects and structural integrity under normal use.
What is your return policy if the ladder doesn't fit my needs?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that return shipping fees may apply for oversized items.
Are these ladders OSHA and ANSI certified?
Absolutely. Safety is our top priority. Every Little Giant ladder is tested to meet or exceed all applicable OSHA and ANSI safety standards for weight capacity and stability.
Do you offer replacement parts or accessories?
Yes, we carry a full line of replacement feet, hinges, and wheels, as well as productivity-boosting accessories like the Project Tray and Fuel Tank.